{"id":8421,"date":"2022-02-03T08:56:19","date_gmt":"2022-02-03T06:56:19","guid":{"rendered":"https:\/\/klobbars.ax\/policy\/"},"modified":"2026-02-09T00:04:38","modified_gmt":"2026-02-08T22:04:38","slug":"policy","status":"publish","type":"page","link":"https:\/\/klobbars.ax\/en\/policy\/","title":{"rendered":"policy"},"content":{"rendered":"\t\t
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Booking terms and policy<\/h1>

Minimum age to book<\/h2>

To make a booking\/enter into an agreement with us, you must be 18 years of age or older. Identification may be required at check-in.<\/p>

Booking \/ payment<\/h2>

When you make a booking, a written booking confirmation will be sent to you by email. The booking becomes binding once you have paid the booking fee or the full rental amount. The booking fee must be paid before the confirmation is sent.<\/p>

Cancellation<\/h2>

You can cancel in writing to kontakt@klobbars.ax or by phone at +358 457 3455 444.
A cancellation is not valid if it is made through anyone else.<\/p>

  • If you cancel more than 3 days before arrival, the total rental amount will be refunded, minus a 1.5% transaction fee.<\/li>
  • If the booking is cancelled 3 days before arrival, 50% of the total rental amount will be refunded, minus a 1.5% transaction fee.<\/li><\/ul>

    If no cancellation is made and the booked accommodation is not used by the guest, Klobbars Guesthouse and Cottages is entitled to charge the full booking amount. Changes that involve a different date or accommodation are considered a cancellation and a new booking.<\/p>

    Cancellation protection<\/h2>

    Cancellation with a 100% refund of the rental amount if any of the events listed below have occurred.<\/p>

    • Death, serious illness, or a serious accident affecting you, your spouse, partner, your (or your spouse\u2019s\/partner\u2019s) parents, children, siblings, or a travel companion.<\/li>
    • Another serious event occurs beyond your control\u2014such as a major fire or flooding in your home\u2014which makes it unreasonable to expect you to proceed with your booking.<\/li>
    • A call-up to military service or civil defence.<\/li><\/ul>

      You must be able to document the reason for your cancellation with a certificate from a doctor, an authority, or an insurance company. Certificates submitted later than seven (7) days after the cancellation date will not be accepted.<\/p>

      Check-in \/ check-out times<\/h2>

      Check-in time is 14:00 and check-out time is no later than 11:00, unless otherwise agreed.<\/p>

      \u00a0<\/p>

      Insurance<\/h2>

      You are responsible for arranging the insurance coverage you consider necessary, such as liability, accident, and travel luggage insurance.<\/p>

      Klobbars Guesthouse and Cabins\u2019 liability<\/h2>

      Klobbars Guesthouse and Cabins is liable for damage caused to you through proven negligence by Klobbars Guesthouse and Cabins in the course of its service duties. Klobbars Guesthouse and Cabins is not liable for damage caused by third parties or other guests, nor for damage outside Klobbars Guesthouse and Cabins\u2019 control.<\/p>

      Complaints \/ claims<\/h2>

      If the rented accommodation does not meet the promised standard, we ask that you report it within 24 hours of arrival so that we have the opportunity to put it right. Any issues that arise during your stay should be reported as soon as possible.<\/p>

      Contact us<\/h2>

      For more information, visit our website: www.klobbars.ax
      Email: kontakt@klobbars.ax
      Phone: +358 457 3455 444
      Business ID: 2069326-2<\/p>

      About the General Data Protection Regulation (GDPR)<\/h1>

      Data protection is an important part of our hosting business. Protecting our customers\u2019 personal data and earning their trust is essential to our operations. The personal data you share with us helps us provide you with personalised support and services tailored to your needs.
      The new data protection regulation (the General Data Protection Regulation, GDPR) has applied since 25 May 2018 to all companies and organisations within the EU that process personal data. The new regulation places stronger emphasis on your right as a customer to decide over your own data and how it is used. As our customer, you provide us with personal data about yourself or your employees. It is your responsibility to inform these persons about our (Klobbars Guesthouse and Cabins\u2019) privacy principles.<\/p>

      Who we are<\/h2>

      As the controller of personal data for our operations in Finland, Klobbars Guesthouse and Cabins is responsible for the processing of your personal data.
      Our website address is https:\/\/klobbars.ax. Our Business ID is 2069326-2.<\/p>

      What personal data we collect and why we collect it<\/h2>

      We usually collect personal data directly from you when you book a cabins with us\u2014either through the booking service on our website, by phone, or by email. Sometimes we need additional information to keep the data up to date or to verify that the information we have is correct.<\/p>

      We may also collect information from you through feedback or other interactions via our digital channels, for example enquiries via Facebook.<\/p>

      1. The personal data we collect is divided into the following categories:<\/h3>
      • Contact details
        Phone number and addresses, including email address.<\/li>
      • Address details
        City\/town and postal code, as well as country.<\/li><\/ul>

        2. Entering into and administering service and product agreements<\/h3>

        The main purpose of processing your personal data is to be able to handle your cottage booking.<\/p>

        3. How we protect your personal data<\/h3>

        We store your personal data in a secure and safe manner\u2014this is a central part of our operations. We have taken appropriate technical, organisational, and administrative security measures to protect the data we hold against loss, misuse, and unauthorised access, disclosure, alteration, or destruction.<\/p>

        4. Your privacy rights<\/h3>

        As a data subject, you have rights regarding the personal data we hold about you. You have the following rights:<\/p>

        • The right to request access to your personal data. The personal data we hold about you is stored in our booking system.<\/li>
        • The right to request correction of inaccurate or incomplete personal data. If the personal data is inaccurate or incomplete, you have the right to request that it be corrected.<\/li>
        • The right to request erasure. You have the right to request that your personal data be deleted.<\/li>
        • The right to data portability. You have the right to receive the personal data you have provided to us in a machine-readable format. This applies only to data processed in connection with a booking.<\/li><\/ul>

          5. Cookies on our website<\/h3>

          We collect, process, and analyze data about the use of our website. Network traffic generates data linked to visitors to the website, as well as data processed in data networks to send, distribute, or make messages available.<\/p>

          We use cookies and similar technologies to deliver products and services to you, carry out marketing activities, and give you a good online customer experience. We also use them to track website analytics and make the content on our website as interesting as possible for you. The data is not used to identify individual persons, except for you when you log in to our control panel or webmail. You can adjust your browser settings to allow or block cookies. Please note, however, that if you choose not to allow cookies, some online services may not function as intended.<\/p>

          A cookie is always stored on the device and in the browser you use when visiting our website. You can access your browser settings at any time and delete cookies from your computer.<\/p>

          6. How long do we keep your data?<\/h3>

          We keep your data for as long as necessary for the purposes for which it was collected and processed, or for as long as required by laws and other regulations.<\/p>

          This means that we keep your data for as long as necessary to process and fulfil your accommodation booking, and for as long as required under minimum retention periods in laws and other regulations.<\/p>

          Retention requirements depend on applicable legislation. Some examples of situations that require data to be stored include:<\/p>

          • Information related to the fulfilment of a booking.<\/li><\/ul>

            7. How changes are made to our privacy policy and cookie information<\/h3>

            We continuously improve and develop our services, products, and website, and the content of this privacy policy may therefore change over time. We will not reduce the rights you have under this privacy policy or applicable data protection laws in Finland and the EU. If significant changes are made to how personal data is processed, we will notify you in a clear manner when we are required to do so under applicable law. Please visit this page to stay up to date on any changes.<\/p>

            8. If you have questions<\/h3>

            f you have questions or comments about our privacy policy, you are welcome to contact our customer service. You can email kontakt@klobbars.ax or send a letter to Klobbars Guesthouse and Cottages, Hells\u00f6 FI-22730 K\u00f6kar.<\/p>

            You may also lodge a complaint with, or contact, the data protection authority in any of the countries where we provide our services to you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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            Booking terms and policy Minimum age to book To make a booking\/enter into an agreement with us, you must be 18 years of age or older. Identification may be required at check-in. Booking \/ payment When you make a booking, a written booking confirmation will be sent to you by email. The booking becomes binding […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-8421","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/klobbars.ax\/en\/wp-json\/wp\/v2\/pages\/8421","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/klobbars.ax\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/klobbars.ax\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/klobbars.ax\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/klobbars.ax\/en\/wp-json\/wp\/v2\/comments?post=8421"}],"version-history":[{"count":4,"href":"https:\/\/klobbars.ax\/en\/wp-json\/wp\/v2\/pages\/8421\/revisions"}],"predecessor-version":[{"id":8502,"href":"https:\/\/klobbars.ax\/en\/wp-json\/wp\/v2\/pages\/8421\/revisions\/8502"}],"wp:attachment":[{"href":"https:\/\/klobbars.ax\/en\/wp-json\/wp\/v2\/media?parent=8421"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}